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Digital Banking Upgrades

 Check out our Digital Banking Guide!

 

Important information about our upcoming upgrade

We are excited to launch our new Online and Mobile Banking products during our upgrade on Monday, June 24th. This new digital experience will include enhanced features and a seamless feel on all of our online platforms. This transition will affect some of your other banking services as well. 

***Please review our Digital Banking Guide for a detailed timeline and information about each of the online products below. Some of your online products will be unavailable during the week prior to the upgrade. 

A few items to be aware of: 

Online Banking - Our upgraded Online Banking experience will be released with a new look and improved functionality. Whether you are logging in on a computer, tablet, or mobile device, your online experience will now be seamless. 

Bill Pay - Once you log in to Online Banking, you will see a new Bill Pay system. 

Mobile Banking - There will be a new mobile app to download from the App Store and Google Play for all Personal and Business Mobile Banking customers.

Monthly Statements - All checking and savings accounts will receive two statements for the month of June. eStatement customers will also receive a paper statement for the month of June.

Website - Our website, www.bankdesoto.com, will have similar features but an enhanced look and layout. Please check out our new logo on our new website on June 24th.

24-Hour Telephone Banking - Our enhanced 24-Hour Telephone Banking line will have new prompts and a new voice. You will still be able to access the same account information. Our telephone number will remain the same as 972-780-8686.

Customer Service Hours - We will extend our telephone customer service hours to assist during the upcoming transition. Please call us at 972-780-7777.

ATM Network - Our upgraded system will offer surcharge free ATMs all over the country. You can locate an ATM near you on the Bank’s website.

What is Not Changing

Debit Cards - You will continue to use your Bank of DeSoto debit card, however during the weekend of our upgrade, functionality could be affected. We recommend that you have a backup payment option.

Account Numbers - All of your account numbers will remain the same. This includes all checking, savings, loan, and CD accounts. You will continue to use your current checks and deposit slips.

Electronic Transfers - All automatic and recurring electronic transfers will continue to process as normal. This includes direct deposits and electronic payments that you have set up with the Bank.

If you have any questions or concerns, please call us at 972-780-7777. We are happy to help! 

Questions about the upgrade?

Contact Us

 
Location & Hours Card Services Mobile Banking Online Banking
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