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Card Security FAQs

Bank of DeSoto Card Security Frequently Asked Questions

Can I opt out of fraud alerts?
  • No. You are required to receive alerts for transactions identified as being suspicious, but you can opt out of receiving the alerts via text.

How can I opt out of text alerts?
  • Since all customers are automatically enrolled, once you receive your first text message you are given the option to opt out by replying “STOP”.

When will I get alerts?
  • All alerts are real-time alerts and are sent out within minutes of the transaction.
  • Text alerts and phone calls are only completed between 8:00 am – 9:00 pm
  • Email alerts are received 24/7

What if I get a fraud alert for a legitimate transaction I am trying to complete?
  • Respond to the alert accordingly (text, phone, or email) to indicate the transaction is valid.
  • If the transaction was initially declined, retry the transaction after responding to the alert.

Is there a separate fee associated with the fraud alert service?
  • Bank of DeSoto does not charge a separate fee for debit card fraud alerts.
All Bank of DeSoto debit cards are automatically protected by 3D Secure. This service provides an extra layer of security to safeguard card-not-present transactions. This additional fraud protection feature helps reduce the risk of unauthorized purchases made online.
This service allows participating merchants to receive updated debit card information for recurring payments or card-on-file transactions. All cards are automatically enrolled, and no action is required to take advantage of this service.
What is the purpose of this service?
  • This service is a convenience for customers who have recurring payments or card-on-file transactions with merchants to be able to provide updated card information to those merchants on behalf of the cardholder. This service helps reduce the number of declined transactions due to changes in card information and can help limit late fees or service disruption.

How does the Mastercard® Automatic Billing Updater (ABU) service work?
  • If a merchant that you have set up recurring payments with or have saved card-on-file information has chosen to participate in the service, then they can access updated cardholder information when changes are made to your debit card. For example, your expiration date changes when your debit card is re-issued.

Will my payment information be updated with every merchant I have a recurring payment or card-on-file agreement with?
  • No. Merchants choose whether they want to participate in the service and choose how often they access the updated information. It is still recommended to contact your merchant to discuss whether they received your updated card information.

Do you have a list of participating merchants?
  • No. You would need to contact your merchant to find out whether they participate or not and what their process is for updating your information.

Is there a fee for this service?
  • No. Bank of DeSoto does not charge a fee to participate in this service.

Do I have to participate in this service?
  • No. You are automatically enrolled but have the option to opt out if you choose.

How do I opt out?
  • Contact one of our New Account Representatives at 972-780-7777 and they will help you complete our opt-out form.

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